Refund policy

At Daily Bride, every piece is crafted with meticulous care and attention to detail. Due to the delicate, artisanal nature of our bridal wear and ready-to-wear collections, we operate a strict exchange and store credit policy.

1. Return Window & Eligibility

  • You must notify us within 48 hours of receiving your delivery to request an exchange or return for store credit.

  • Once your request is authorized, the item must be received at our atelier within 3-5 business days (for Nigeria orders) or 7-10 business days (for international orders).

  • To qualify, items must be in their original, pristine condition: unworn, unwashed, unaltered, free of makeup stains, perfumes, or body oils, with all original tags and luxury packaging intact.

2. Non-Returnable & Final Sale Items

To maintain strict hygiene standards and protect our creative craftsmanship, the following cannot be returned or exchanged under any circumstance:

  • Custom-made, bespoke, or made-to-order garments.

  • Bridal accessories, veils, and intimates/lingerie.

  • Items purchased on sale, promotion, or archive drops.

  • Garments that show any sign of wear, scent, or modification.

3. Refunds, Store Credit & Exchanges

  • No Direct Cash Refunds: We offer Store Credit (valid for 6 months) or Item Exchanges for eligible returns.

  • Cash refunds are only issued if an item arrives damaged/defective from our end or is out of stock, and we are unable to repair or replace it within a reasonable timeline.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery. If you notice a manufacturing fault, damage, or an incorrect item:

  1. Contact us within 24 hours of delivery via email at bridalaccentbykeema@gmail.com or WhatsApp at 

  2. Provide your order number, clear photographs/videos of the defect, and the packaging.

  3. If verified as an error on our part, we will arrange a complimentary pickup and provide a swift replacement or resolution.

5. Return Shipping & Logistics

  • Customers are responsible for all logistics and shipping fees associated with exchanges or returns, except in cases where an incorrect or defective item was shipped.

  • We strongly recommend using a reputable, tracked courier service. Daily Bride by Bridal Accent is not liable for return packages lost or damaged in transit.

  • Items dispatched back without prior written confirmation will not be accepted.

6. How to Initiate a Return or Exchange

To start the process, send an email to bridalaccentbykeema@gmail.com or message our customer care team on WhatsApp with:

  • Full Name & Order Number

  • Reason for exchange or report

  • Clear photos/videos (if reporting an issue)